Rediscovering Myself Through Volunteering

In July 2013, Volunteer Victoria’s Youth Program hosted the first Community Youth Leadership Summit! Part of the week was reflecting on volunteering, the community, and the Summit in the format of a blog post. Kathy was one of our awesome participants who put her feelings, thoughts, and ideas into a great blog post for us to share with you!

My name is Kathy, I’m sixteen years old, and I recently participated in this year’s Community Youth Leadership Summit at Volunteer Victoria. This week has really opened my eyes to the entire world of volunteerism that is located right in Victoria and gave me the confidence and encouragement to keep volunteering.

 Ever since I was a little girl, I’ve always loved making the people around me smile. Whether it was by holding a door for a stranger, handing out candy at Halloween, or simply cracking a joke,  I always found ways to make someone’s day a little brighter.  a person’s beaming face was a sight I could never become tired of.

 As I started growing up however, helping others became less and less a priority. Especially starting high school, I felt like I was exposed to a new world. I was introduced to the idea of “fitting in” and I started thinking about of myself and what others thought. During my time immersed in my self centered world, I knew in the back of my mind I wasn’t being my true self.

 It wasn’t until grade ten that I truly understood the impact of volunteerism. I unexpectedly found myself in a leadership position leading a grade retreat for a group of elementary schools aged youth. So, a group of my classmates and I started preparing for the day of the retreat and it gave me the opportunity to get to know more of my peers who had the same love for helping others. I was overcome with enthusiasm and fulfillment from being part of a team working together to deliver a lively retreat.

 The entire retreat was full of singing, playing, and laughing. I remember looking out at all of the kids and seeing so many genuine smiles. I quickly realized that I had a lot of power– the power to bring light into other people’s lives. In those moments, I knew that I was being my true self, the best version of myself.

 Through my experience, I learned that volunteering is a way to bring me back to my true self and it helped me balance my priorities at the same time. I used volunteering as a tool to help me rediscover myself by bringing out the good qualities I always had within me. Seeing the joy of everyone around me and knowing that I was a part of it drives me to continue helping others today.

Steps to Volunteer: A Youth’s Perspective.

In July 2013, Volunteer Victoria’s Youth Program hosted the first Community Youth Leadership Summit! Part of the week was reflecting on volunteering, the community, and the Summit in the format of a blog post. Eva was one of our awesome participants who put her feelings, thoughts, and ideas into a great blog post for us to share with you!

My name is Eva, I’m fifteen years old and I was a participant in Volunteer Victoria’s Community Youth Leadership Summit. During our time at the summit, we learned key tips and tricks for developing our cover letters and resumes, analyzing job posts, and being interviewed in a professional manner. We also became certified in CPR A, took a stroll through downtown learning about Victoria’s not-for-profits on United Way’s Impact tour and did some hands on volunteering at the Rainbow Kitchen Association, painting and cleaning their storage areas.

Oh, and we had lots of fun doing it!

This is what volunteerism should be about. I’m happy to offer my time, skills and effort to a cause in which I have found a passion.  I like to think of volunteerism as an exchange. Sure, you aren’t being paid for your work in money, but there is so much to get out of volunteering, and that’s part of the reason that makes volunteering an ideal activity for everyone. Whether you’re doing it for school credit, to learn something new, to share existing skills, to feel part of a community, for recognition, to become well rounded, to be an agent of change, to build your resume, to explore a career… the possibilities are endless. And volunteering can also be used as a stepping-stone for paid work in the not-for-profit sector, as demonstrated by our dedicated Youth Team coordinators, Julia-Anne and Julena.

You also should never feel bad for receiving recognition for your work, and while it shouldn’t be the only reason you began volunteering, it’s always nice to be recognized for doing something you love.

I go to St. Michael’s University School, and you better believe they keep you busy there: advanced placement classes, tests and homework. Not to mention other extra curricular activities like clubs, councils, sports teams, and fundraiser. And the thing is, I love it. I love to keep busy, I thrive in a fast-paced environment where I can do the things I love. My ideal volunteer position would be in an engaging environment where you can bring your own creativity and experiences to the table.

 What are the steps towards volunteering? It’s no picnic. The benefits, however, make volunteer an experience that you will never regret!

 Discover yourself. Who am I? What kind of volunteer am I? What are your passions? How do you approach a problem? How do you prefer to work? The answers to these questions could help you discover the most rewarding volunteer opportunity.

 Consider what your passions are, and what skills you have to offer. This will help you choose where you want to volunteer. If your passion is with animals, try volunteering at a local rescue shelter. If you’re passionate about literacy you can volunteer at the library, or become a tutor or peer note taker.

Of course, you can develop new skills and learn many things by volunteering, but your volunteer work can still be compatible with your interests. I, for example, am passionate about social justice issues, specifically aboriginal and women’s issues. Thus, I considered volunteering at the Didi Society – geared towards empowering women and children through fair trade – through their markets, or helping our at Restorative Justice Victoria. If it’s something you love, make it your own and feel good sharing your skills and passion.

 Start small. If you’re like me and already have a busy schedule, volunteering your time for an hour or two per week is a great way to get started without becoming discouraged or overwhelmed. The amount of change you can create in such a short time might surprise you. Then, if you find you enjoy the work and have more time to pursue it, you can gradually take on more and bring your own personal flair to your work. Try not to get pressured into volunteering, or taking on too much. If it stops being rewarding and starts being a chore, back off or take a break.

 Get to know others. Through your volunteer work, you’ll build a network of people who have similar goals and passions as you, who all come from different backgrounds and have different skills. Getting to know the people with whom you volunteer is one of the best parts of volunteerism. You could attend a training or orientation session, if one is available; if not, talk to local group leaders and other volunteers in the community about their experiences. You’ll learn what to expect of an organization and your work with it, and you’ll pick up some good tips to make your work there more productive and more meaningful.

 Don’t become discouraged. Like in any real-world situation, volunteering can have its ups and downs. Sometimes, the tasks aren’t always glamorous, but know that even painting a room can benefit an organization. When our group was finished our job, our clothes were covered in paint but we were still proud. Imagine if it had only been the church staff painting that room, it would have taken forever! But with our help, they will be able to rent it out to make more money on the side to support the Rainbow Kitchen Association and the work they do.

 HAVE FUN! This seems like a no-brainer, but always remember to love what you do. You’ll be more productive, and your enthusiasm will inspire others to follow their passions and help their communities.

Learning Outside the Volunteer Management Box

We’d like to introduce guest contributor Charlene Dishaw, currently the Manager of Volunteer Resources at Delta Hospital in Ladner, BC.

After over 10 years of working in the field of Volunteer Management I was having a “heard that, seen them” feeling. I was looking for education that would elevate my work another level. The Vancouver Board of Trade brought in the Disney Leadership workshop and my passion for working with people was renewed. What did it for me? The thrill of hearing what big business has the time and money to research. And the research can be directly applied to our sector. Since that workshop I have attended speakers who spoke to marketing and future planning, read dozens of books and taken a course at Simon Fraser University on Organizational Behaviour.

What does corporate marketing have to do with volunteers? One of our challenges is retention. What makes you go to Starbucks as a customer despite the cost of coffee? It is Starbucks’ excellent marketing. The venues smell great, they are inviting to visit. How do we entice volunteers to “come in?” What does your volunteer lounge look like? Do you have a lounge? If there is no lounge, how do you make the volunteers feel welcome and want to come back each week? Did you know that Disney purposely pumps the smells of cinnamon and other tasty fragrances in the air as you go down Main Street? This is not a coincidence, it is done on purpose to make you want to be there and spend some money. What can you “pump” into your venue to make the volunteer’s or employee’s day?

One of the biggest things that opened my eyes in all this training was what can you do to make someone’s day. This just isn’t a work philosophy, it is a life philosophy. We have such a great influence on other’s lives. How can we individually “make the day” of our colleagues, volunteers, spouses, families? We wield a mighty magical wand by really doing so little. “Thank you for coming in to volunteer today, I heard the staff say how wonderful it has been to have you on the unit.” Corporations are about saving money for greater profit, but they still need good employees with little turn over. Corporations have lots of tips for low or no cost recognition. These are valuable resources for those in the not for profit sector.

If you are interested and looking for a place to start, the latest book I just read was Lee Cockerell’s book, “Creating Magic – 10 Common Sense Leadership Strategies From A Life At Disney.” The book is a compilation of many of the best practices in the field of research in working with people. This is a great story of management and leadership from the storytelling company.

For more information about “for profit leadership” contact your local college or university for courses. I am also available for workshops to share how corporation research can enrich our field.

Charlene Dishaw has been coordinating volunteers since 1992. She completed the Certificate in Volunteer Management at Vancouver Community College, is a graduate of Simon Fraser University and Past President of the Administrators of Volunteer Resources British Columbia. Charlene can be reached at dishaw [ at ] alumni [ dot ] sfu [ dot ] ca.

Meet our new Youth Team!

The following is a guest blog post written and researched by one of Volunteer Victoria’s volunteer writers, Kate Lautens. Kate is one of two Volunteer Victoria Media Copy Writers that have been with us for over a year. Enjoy! !

The Youth Volunteer Connections Program (YVCP), Volunteer Victoria’s program supporting young people 15-29 in finding meaningful and rewarding volunteer opportunities, recently added three new staff members, Vik Dhindsa, Ebony Logins and Amy Hartzenberg. Under the leadership of Leanna Hill, program coordinator of the YVCP and recent recipient of the Vancity youth award at the Victoria Leadership Awards, these three enthusiastic individuals will be reaching out to youth in the community in a variety of ways. They’ll be visiting local high schools to meet with youth looking for volunteer positions and helping them find the perfect fit. In addition, the extra staff will allow Volunteer Victoria to remain open until 6 p.m. on Tuesdays and Thursdays, providing further opportunities for youth to make use of our services. Let’s get to know the new YVCP team members!

Vik Dhindsa

Don’t expect to see Vik Dhindsa cooped up in the Volunteer Victoria office all day: he’ll also be at Victoria High School to help students who are excited and interested in volunteering. “I am very excited to help youth find volunteer positions that they truly value, and promoting the importance of the impact youth can have in our communities,” Vik says. His first few days on the job were quite seamless, he says, thanks to the welcoming and supportive team at Volunteer Victoria. “It is a great feeling knowing I have such a supportive group of wonderful individuals in my corner!”

While born inEdmonton, Vik considers himself to have been raised inVictoria. He completed a Bachelors of Science degree at UVic, majoring in biology. In addition to his new role at Volunteer Victoria, he is an Inclusion Facilitator at the Teen Community Connections Program, run out of Community Living Victoria. The program supports youth who have various developmental disabilities. He also helps run a volunteer organization at theUniversityofVictoriathat promotes the importance of youth engagement in their communities. “The combination of these two [jobs] really played a big role in my decision to apply for the job at Volunteer Victoria,” Vik says. “I have strong passion for working with youth, and truly believe volunteerism can be a key player in changing our communities for the better.”

Ebony Logins

As part of her role in the YVCT, Ebony Logins is looking forward to meeting youth in the community and helping them find an enjoyable volunteer position. “I will be going to high schools as a friendly face for youth to meet with and discuss volunteerism,” Ebony says. “Sometimes it can be hard finding an opportunity that is the right fit for your needs, and we are here to help make your experiences fun and rewarding,” she adds.

Originally from “the distantlandofSooke,” Ebony left to complete a Bachelor’s degree in Tourism Management atVancouver IslandUniversity. “Some of my favourite courses dealt with leadership, volunteer management, youth engagement in community planning, and cultural issues,” she says. “Luckily, these topics have related to many aspects of my life, including my role with Volunteer Victoria.”

Before joining the YVCP, Ebony was an event coordinator, working on weddings and corporate events. While she still loves planning events, she says she’s on a mission to add passion to her life. “I love the non-profit sector because everyone loves what they do,” she says, “and it shows!” After finishing her degree, Ebony moved back to Sooke, where she spends a lot of time at Whiffen Spit with Monty, her dog. 

Now, she says she’s very excited to be working with the YVCP, which she calls an amazing resource for youth inVictoria. “If you’re looking for hours, want to give back, need help finding placement, or want to try something new, I am more than happy to help in any way possible,” Amber says. “VolunteerVictoriais full of amazing people who are always willing to help and go the extra mile for you. This is the kind of environment I truly enjoy being a part of.”

Amy Hartzenberg

Amy Hartzenberg, who is working as a supporting member of the YVCP, first came to Volunteer Victoria as a practicum student, creating workshops for youth during spring break. “When an opportunity came up to become more involved and have the chance to work with youth beyond just my volunteer position, I jumped at the chance,” Amy says. Her role in the YVCP involves talking to youth about volunteering, then helping them find engaging volunteer positions, along with any other work that will help get youth inVictoria involved. “It’s really exciting to be part of a team with so much energy,” she says.

“I’m ready for anything,” Amy says of her new position. “I know that [with] youth going through transitions – such as becoming more involved in a community, whether at university or their local neighborhood – anything can happen. So I am trying to be prepared for the unexpected,” she says.

Originally from the Lower Mainland, Amy moved toVictoriato attend UVic. She’s almost finished a degree in economics and environmental studies, in the hopes that it will help her have a positive impact on the world, she says. “During my time inVictoria, my interest in change at the community level and appreciation for volunteer work has continued to grow. It’s no wonder I found my way to Volunteer Victoria!”

VolunteerVictoria is glad that all three of you did!

Pat Robertson – Valued Volunteer with Broadmead Care Society

The following guest blog post was written by Kelly Sprackett, Coordinator of Volunteer Services at Broadmead Care Society, in praise of one of their long-time volunteers.  Thank you Kelly, for recognizing and sharing Pat’s impact on your organization!


Pat Robertson

Pat Robertson - one of Broadmead Care Society's valued volunteers.

We are proud to say that Pat Robertson has been a volunteer with Broadmead Care Society (and before that, our predecessor Tillicum and Veterans Care Society) since 1975. 

Pat continues to lead the sing along for elderly residents of The Lodge at Broadmead that she began at Tillicum Lodge 36 years ago – and shows no signs of stopping!

 Pat is remarkably dedicated, a natural leader with a quiet and gentle manner.  She lives to connect with others through music.  Her commitment and passion for volunteerism is evident in all that she does.  She also leads a community choir and has volunteered in the school system and at Swan Lake among other organizations too numerous to mention. Pat also served as a founding member of the Board of Tillicum and Veterans Care Society.

Pat does not volunteer for the recognition and is, in fact, rather uncomfortable with being in the spot light.  She is a great inspiration, a leader, and a friend to other volunteers who enjoy helping residents to participate in the sing along program.  She views her volunteering as a team effort, and she always brings out the best in residents and volunteers alike.

Pat is a great ambassador for Broadmead Care Society and has always approached her leadership from the perspective that she is part of a team where everyone has an important role to play. 

Volunteers with Broadmead Care Society make every moment matter.  With Pat Robertson, moments matter in the most honest and heart felt ways. Thank you Pat for all you do and have done for us!

If you would like to learn more and/or volunteer with Broadmead Care Society contact Kelly Sprackett ( or call Kelly at 250-658-0311.

The Gift of a Volunteer

The following guest blog post was written by Kyra Henry, Administrative Assistant at Threshold Housing Society, in praise of one of their volunteers.  Thank you Kyra, for sharing how impactful Fran’s presence has been on your organization!

I would like to tell you about Ms. Fran McArthur, our quilter extraordinaire and office support volunteer.  Let me explain.

We have two homes for youth-at-risk in Victoria.  When a resident is ready to leave, they are given a quilt to take with them.  They are told that each stitch represents love and hope for their future.  They do not know the women that have worked on these quilts, but they are made with love and these women want the youth to know that the community cares about them.

Fran donates her time and her own materials to make these quilts for our youth.   She has donated two quilts for our fundraising events with never a hesitation on her part.  Fran belongs to a quilters group and she has been driving force in getting her friends and group involved with making “Quilts for Kids” who live at Threshold.   Fran, herself, has made a number of these quilts.

Her concern for our youth to have a meaningful gift when they leave Threshold has bought many tears to both the girls and the boys who have received them.  For many it brings back a better time in their lives.  (Often a youth had a handmade quilt when younger, made by a grandparent.)

When I first started work at Threshold Housing Society, Fran also volunteered in the office, helping me get organized.  She has also helped with cleaning the houses.  She’s just the person you know you can count on as she’s always ready to pitch in and help with any task.  She is gentle, kind and caring. 

I’d like to recognize Fran McArthur for her dedication, her enthusiasm in everything she does and for sharing her creativity with all of us at Threshold.

To learn about volunteer opportunities with Threshold Housing Society, click here.

Meet a volunteer: Jean McKenzie

Jean McKenzie is one of 20 of our in-house volunteers here at Volunteer Victoria (not including our board members). She kindly agreed to be interviewed for this blog post.

I am pleased to present you, Jean McKenzie.

Jean McKenzie: Administrative Volunteer

Jean has been volunteering with us for 19 years now (wow!). She moved to Victoria from Winnipeg in 1990 and sought out a volunteer position because she wanted to get to know, and get involved in her new community. While that was the reason for her first step into Volunteer Victoria, she’s come back week after week for nearly two decades because it keeps her mind active, gets her out of her home, and because she just really enjoys the people here.

I asked Jean what exactly she does when she comes in on Wednesday mornings. She supports us by processing and tracking payments, banking, inputting statistics and anything else that might come up. This usually takes about 4 hours a week of Jean’s time, though depending on the time of month or year this may fluctuate. Flexibility is key, Jean tells me.

I was curious to know how Jean’s volunteer position has changed in the past 19 years. The first notable change was the transfer from reception volunteers to reception staff, where Jean then took up the administrative volunteer responsibilities. The change in technology has also certainly made a difference to volunteer work, and to the organization on the whole – for example, before our database was online, it was maintained on paper – in binders. A pretty big change, if you ask me!

Finally, I wanted to know what Jean does for fun. She is an active woman who likes being outdoors. She walks with a walking group, golfs in the summer and curls in the winter.  Jean also likes to travel, though she’s happy to dabble in her garden, play bridge with friends,  and attend symphony concerts whenever she can.

A big thank-you to Jean for her work, time, effort and commitment over the past 19 years! And a big thanks to her for sharing her time for this interview.

State of the Non Profit Sector

Blackbaud recently released the results of a North American survey of over 2,200 non-profit organizations. This survey gathered data on general operations, fundraising, technology and accountability/stewardship to provide a snapshot of the sector in 2010 and to make projections for 2011. This survey has been carried out for 6 of the past 7 years. 

With regard to revenue generation, almost half of the organizations anticipated their total income would increase in 2010, while 25% expected their income to remain the same and 28% expected it to decrease. The projection for 2011 is more optimistic with 60% expecting an increase and 26% expecting no change. 

However, looking back at past survey results, the percentage of organizations expecting an increase in income has dropped from 77% in 2007 to 47% in 2010. 

Looking at total expenditures for the year, approximately 49% anticipated expenditures to increase, 27% expect no change and 23% expect a decrease. 

The results for staffing indicate that 53% of respondents expect no change in staffing levels in 2010, while 29% expect staffing to increase and 19% expect a decrease.

When compared to expectations for demand for service, however, the results show that over 70% of the respondents expect an increase in demand for service, while only 24% expect no change in demand and a mere 5% expect a decrease. 

These results highlight the fact that organizations are continuing to respond to greater service demands with limited staff and financial resources. 

Looking at funding, the sources of funding most frequently cited by respondents were Individual Donations (98%), Individual Donations from major giving (92%), Memberships (89%) and Government Grants (88%). Lowest were Special Events (53%) and Online Events (37%). 

For donor acquisition techniques, however, the respondents cited special events as the most frequently used method for reaching out to new donors (81%), followed by direct mail (73%). Social Networking was cited by only 43% of respondents. 

The survey also asked respondents to rank the importance of various business practices and then to rate their performance on those elements. Managing relationships with supporters and retaining current donors were ranked highest in importance at 9.2, with performance in those areas ranked at 7.5 (gap of 1.7 points). Recruiting new donors was ranked at 8.9 in importance and at 6.4 in performance (gap of 2.5 points). 

Other areas included staff retention at 8.2 in importance and 7.6 in performance and utilizing social media at 6.8 in importance and 5.4 in performance. 

With regard to technology, 72% of those surveyed had a technology budget. However, only 28% has a written technology plan and only 19% had a written online strategy. The use of online tools is common and increasing among those surveyed. Social tools tools are used by 68% of the respondents.

Luminara Festival 2010

On behalf of myself and the rest of our team, I would like to welcome and introduce Alan Piffer. Alan is one of our Volunteer Media Generalist/Writers here at Volunteer Victoria and this is the first of many posts he will be writing to help profile the great work being done throughout our community.
For crafty individuals who can find a million ways to have fun with some glue, scissors, and colourful paper, getting involved in the Luminara Lantern Festival is definitely a rewarding means of self-expression. Just ask Shelley Saunders, who is in her second year of volunteering for Luminara. During her downtime in between contract work as a software tester, Saunders enjoys building the bright lanterns to be displayed at the festival, using artistic skills she acquired from her mother.

“My mom’s a professional artist, in pretty much all media—sculpting, painting, pottery, the whole thing,” explains Saunders. “My main artistic outlet is music, but I’m heavily influenced by the visual arts, and my mom.”

When she first showed up to the studio where the lanterns were being built, Saunders wasn’t exactly sure what she’d be good at, but soon excelled in papering the wire-frame lanterns, finding it similar to sewing or upholstery. Saunders says less crafty people are also encouraged to volunteer for Luminara, because a wide variety of skills are needed to help out in putting the festival together. She adds that some people drop in and do what they can, just to enjoy watching the lanterns come together.  

Beautiful lantern designed by local artist.

Saunders also enjoys the social aspect of volunteering with Luminara. “It was about community for me,” says Saunders. “I wanted to be involved in the artistic community and have another circle. In Victoria it’s all about circles, and people in the various artistic/musical circles just kind of recombine themselves and do different things.” 

Volunteers dressed in costume for Luminara.

One benefit of being involved in something creative is getting your mind off your troubles, explains Saunders. “The thing about art—and music as well—is when you’re in the middle of it, it’s really hard to think about anything else,” says Saunders. “If there’s anything negative going on, you come here, and it’s very all-consuming, especially working on a lantern as big as the horse. I would say, in the end, it will be probably about 30-40 hours of work.”

Luminara volunteers in costume.

Saunders’ says volunteering for Luminara has been rewarding, not only for witnessing the end product herself, but for seeing other people admiring the lanterns.” That is the pinnacle of the work; you see everything set out in the installation, and you’re waiting for the sun to go down and things to get lit up,” says Saunders. “The lanterns look completely different at nighttime lit up than they do in the daytime. You almost can’t even imagine how beautiful they are. That’s really the moment when you can stand back and go ‘wow’.”  

Volunteers helping with donation collection.

Brought to you by the Inter-Cultural Association of Greater Victoria (ICA), the Luminara Lantern Festival has transformed from a one-night event, into a series of small scale neighbourhood celebrations during the week of September 18th to 25th. Further information is available at:  Volunteers are still needed. Check here for a listing of volunteer opportunities and find your fit:

Volunteer with Luminara…it’s fun!

Building Better Boards

As most non-profit boards will shortly be regrouping after the summer hiatus, this seems like a good time to highlight board development resources. This list includes both on-line and print materials that can be accessed through Volunteer Victoria’s library.

A very good on-line source for board governance information is the Voluntary Sector Knowledge Network that includes an extensive selection of board materials, from board roles and responsibilities to the board – CEO relationship.

Another excellent resource is the HR Council for the Non Profit Sector Toolkit. The site covers the full spectrum of human resources in non profits, one section of which focuses on the board’s role within HR. This section also includes information on hiring an Executive Director.

Among the myriad articles available on board governance, Becoming a More Effective Nonprofit Board, produced by the respected US non-profit think-tank Bridgespan, is a good short read. The article highlights 4 key areas in which the board must have clarity: oversight, leadership, how the board does its work (people, culture, structures) and role in helping the organization create social change.

A very interesting article that explores the role of the Executive Director in facilitating board leadership is the Vantage Point article, Leading Leaders, by Colleen Kelly. This lighlights the importance of ED’s role in facilitating the development of creative boards with strong leadership capabilities.

Within Volunteer Victoria’s extensive library of publications on boards, Governance as Leadership: Reframing the Work of Nonprofit Boards (Chait et al), provides a forward thinking perspective on the role of boards. Going beyond the traditional fiduciary and strategic roles, the book introduces a third dimension of effective trusteeship, generative governance.

Also in our library is The Management of Nonprofit and Charitable Organizations in Canada, second edition. Written by an expert team led by Vic Murray, our resident expert in Non Profit Management, this text provides a very comprehensive look at non-profits in Canada today. Written after the recent economic downtown, the book addresses these trends and the new realities that non-profit leaders face these days.

And for those who haven’t ever read anything on the Carver model of governance, the series of books by John Carver are worth a look. We have the full series in our library and titles range from Basic Principles of Board Governance to Strategies for Board Leadership.

In addition to the on-line and print selections referenced here, there is also an excellent little booklet (35 pages) produced by Deloitte & Touche that we include in our board orientation kit at Volunteer Victoria.

This practical guide covers everything from board mandate and responsibilities to building a more effective board.

by Val Green, Executive Director
Volunteer Victoria

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